Complaints/dispute resolution

Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Center Czech Republic, with registered office Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is the contact point according to the regulation of the European Parliament and

Council Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 524/2003

No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumers).

When resolving disputes between the seller and the customer under the purchase contract, it is also possible to use the resolution platform

online disputes at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our e-mail address shop@pelek.eu .

We always try to resolve any disagreements arising from our contract by mutual agreement.