Goods Return Policy

PELEK Distribution s.r.o. for the sale of goods through the online store operated by pelek.pt under the name PELEK Distribution s.r.o.

Customer Support

  1. Contact details: e-mail: info@pelek.pt,, telephone: +420 705 724 353 
  2. Availability of customer support. For our customers, we provide customer support at the telephone number and e-mail address above on business days from 9:00 a.m. to 5:00 p.m.
  3. Time limit for processing your request or complaint. Your requests will be processed within a maximum of 2 business days (48 hours; this period may be extended by days off and public holidays observed in the Czech Republic).

Right to Withdraw from the Purchase Contract

  1. The consumer has the right to withdraw from the purchase contract without giving a reason within 14 days from the day on which you or a third party designated by you, other than the carrier, received the goods (or the last product, partial delivery, or last item in the case of a purchase contract for several items in a single order, or the delivery of products in several partial deliveries or items).
  2. Where can you exercise your rights? If you decide to withdraw from the purchase contract, inform us through your user account. Alternatively, contact us by e-mail info@pelek.pt or by telephone +420 705 724 353 . Withdrawal from the purchase contract may be made by any clear statement (for example, by e-mail). For this purpose, you may use the attached withdrawal form, which is not mandatory.
  3. Address for sending returned goods. The return label is generally available in the user account on pelek.pt. If we do not provide a label for returning the goods, use this address for shipping: PELEK Distribution s.r.o., Kirilovova 181, 739 21 Paskov. Alternatively, contact us by e-mail info@pelek.pt or by telephone +420 705 724 353 , to ensure your return rights and arrange an individual procedure.
  4. Timely withdrawal from the contract. To meet the withdrawal period, it is sufficient for you to send the notice exercising your right of withdrawal before the end of the withdrawal period.
  5. More information about the conditions for returning goods can be found in our Terms and Conditions.

Consequences of Withdrawal from the Purchase Contract

  1. What happens if you withdraw from the purchase contract? In the event of withdrawal from the purchase contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from the purchase contract.
  2. Refund. For this refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise; in no event will you be charged any fees for this refund. We may withhold the refund until we receive the goods back or until you provide proof that you have sent the goods back, whichever occurs first.
  3. Obligation to return the goods. You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of your withdrawal from the purchase contract. The deadline is met if the goods are sent before this period expires.
  4. Costs of returning the goods. The direct costs of returning the goods are the customer's responsibility. If the value of the returned product exceeds EUR 40 excluding shipping (that is, from EUR 40.01), we will cover the direct return shipping costs. The direct costs of returning goods that, due to their nature, cannot be returned by ordinary mail are your responsibility.
  5. Reduction in the value of the goods. In the event of withdrawal from the purchase contract, you are liable for any reduction in the value of the returned or reshipped goods resulting from handling the goods in a manner other than that necessary to become familiar with their nature and characteristics. If we receive damaged or incomplete goods, we will offset our claim for damages against the purchase price you request to be refunded. We will always assess the specific case to determine the extent of the damage and depreciation of the goods and determine the corresponding reduced amount. We will inform you of these steps at the e-mail address provided.
  6. Impossibility of withdrawing from the purchase contract. These cases are described in detail in Article 3.6 of the General Terms and Conditions.

Model Withdrawal Form

Seller identification: PELEK Distribution s.r.o., registered office: Vlkova 532/8, 13000 Prague, Czech Republic, Company ID No.: 26719941

(If you wish to withdraw from the purchase contract, you may complete this form and send it back to us).

— Address for returning the goods: PELEK Distribution s.r.o., Kirilovova 181, 739 21 Paskov, , info@pelek.pt, +420 705 724 353 

— I/We hereby notify you that I/we withdraw from the purchase contract relating to these goods/the provision of these services:

— Order date/date of receipt of the goods:

— Name of consumer/consumers:

— Address of consumer/consumers:

— Signature of consumer/consumers (only if this form is submitted in paper format):

— Date