Personal data processing principles
PELEK Distribution s.r.o.,
with its registered office at: Vlkova 532/8, 13000 Prague, Czech Republic,
ID: 26719941, email: info@pelek.pt, telephone: + 420774242766 (hereinafter referred to as "Administrator")
for the sale of goods
through the online store operated by pelek.pt s
named PELEK Distribution s.r.o.
The protection of personal data is very important to us.
The purpose of this document is to familiarize you with all information concerning
processing your Personal Data if you use the Online Store within
online store pelek.pt;. We recommend that you read this processing policy
Personal data read. If you have any further questions about
processing your Personal Data, contact us by email info@pelek.pt.
Definition. For greater clarity and guidance, they are in these
principles of Personal Data processing, the terms used in these principles are provided
they usually repeat:
— Online store: online store
operated by an administrator named PELEK Distribution s.r.o. through the online store pelek.pt;
— GDPR: Regulation of the European Parliament
Council (EU) 2016/679;
— Personal data: any
information about the user on the basis of which they can be identified directly or indirectly
identify;
— User: natural person, k
to whom the Personal Data relates, will most often be a customer or potential
customer, also known as "you";
— Processor: performs
Personal data processing activities based on a contract or another mandate for
administrator;
1. Basic data
Your personal data is collected
through the online store pelek.pt; and/or directly by us. In both cases
we may be in the position of data controller. If your Personal Data is processed in
online store pelek.pt; read its Personal Data Processing Policy.
We process the following Personal Data about you:
— first and last name, contact details (especially
email, telephone), address;
— billing and bank account details (data
necessary for accounting);
- the information you provide us
as part of communication with us (in particular, your questions and answers to
your questions, communication with you).
We do not process special categories of personal data
data.
2.What purposes do we process personal data for and what is the reason for the processing
2.1 Performance of the contractual relationship and
related legal obligations. The reason for processing Personal Data
is the performance of the purchase contract and related obligations (delivery of goods, management
accounting, complaint resolution, or if you exercise your right to
return of goods). We will process your first and last name, contact information
(residential address and delivery address, email and telephone), possibly other
billing data. Personal data is processed for the duration of the contract
relationship and subsequently 4 years after your
final (here we are interested in retaining certain Personal Data related to
purchase contract in order to protect our interests). We have a legal obligation
archive accounting and tax documents. The retention period for this data may be up to 10
years from the end of the tax period in which the service took place. If
required for delivery and payment purposes, the Personal Data will be collected by us
transferred to an authorized transport company or an authorized credit institution.
2.2 Card payment. If we
you enter your payment card details, we do not have access to the complete details. We know
only that you pay by card and the card details are processed by the recipients of this data,
who will process the payment for us.
2.3 Performance
of the order. To process your order, we also cooperate with
other service providers (carriers and others) who help us with fulfillment
contracts concluded. We transfer your data to these partners solely for the purpose of fulfilling
obligations under the purchase contract.
2.4 Communication with support
customer support, complaints, or other questions. If you contacted us, then your
We process personal data based on your consent for the purpose of handling the inquiry
or complaints. We may process the following Personal Data about you: first name, last name,
phone number, email, information about your order. Closed questions and complaints
customer support requests are regularly deleted, but no later than 4 years after
process an inquiry or complaint.
2.5 Reviews. Our customers'
customers is important to us. We will publish comments if necessary
you give consent (you provide a rating for a particular product or service). We may process information about you
process the following Personal Data: first name, last name, email, order details. IF
in the case of your express consent, we will also process photos and personal data
data that form part of the review text. The ratings are embedded in the appeal
your consent, but for a maximum period of 5 years.
2.6 Customer Ratings. You can
share your shopping experience and rate individual products. To
evaluating your feedback on individually purchased products
we may use other processors.
2.7 Legal Obligations. Personal
we may transfer the data to third parties other than the Processors listed below, if
required by law or in response to legal requirements from public authorities or the
requesting court in legal proceedings.
2.8 Age Restrictions. In the case of
age-restricted products, we verify whether you have reached
of the minimum age required under the applicable legal regulations. To this end
for this purpose, we use an identification service that enables us to verify your age.
2.9 Digital Products. If
it is necessary to update goods with digital elements or digital products,
we process the data you provided when placing the order.
3.Communications
3.1 Emails we may
send. As part of the sale of our products or services, we may send customers
emails related to:
3.1.1
delivery notifications, delivery date updates
3.1.2
tax documents, invoices
3.1.3
providing a return label.
4.Processors
Your
Personal data may be transferred to our business partners (Processors) or
to other third parties, if required by law.
We use
only verified Processors with whom we have a written contract, a
that give us at least the same guarantees that we provide you. It is only about
Processors that are from the European Union or from countries that have been
declared and recognized as secure, or from countries with which we have closed standards
contractual clauses in accordance with Article 46 of the GDPR and that provide your Personal Data
a level of protection comparable to that provided by the GDPR and Czech laws
regulations. All our Processors are subject to confidentiality obligations and
may not use the Personal Data provided for any purpose other than the one for which
we make them available in accordance with this policy.
— Carriers (see Article 2.1 Fulfillment
contractual relationship and related legal obligations):
Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS
— Processing
orders (see Article 2.1 Fulfillment of the contractual relationship and legal obligations with
related to it): Pelek.pt, BaseLinker
— Accounting (see Article 2.1 Fulfillment
contractual relationship and related legal obligations):
A BRA
5. What are your rights?
Where can you contact us? Send us an email at info@pelek.pt or
to the address of our headquarters.
When will we finish this? We will respond to you within one month at the latest. If
providing information would jeopardize the privacy of other people, or providing it would be
disproportionate to the risks or costs of providing them, it is possible that they will not
be able to comply. In the case of a repeated request, the administrator will be entitled to a copy
Personal data are subject to a reasonable fee.
— Right of access. Confirmation,
whether we process your Personal Data. Information about processing purposes, categories
Personal data, recipients to whom they are made available, time of processing, the
existence
the right to demand
of the administrator to exercise one of the rights listed below. The assumption is that they will not
the rights and freedoms of other people are negatively affected.
— Right to rectification. Request a correction
Inaccurate Personal Data.
— Right to erasure. If
there is no other reason to process this data besides the one requested by you
we delete or completely anonymize the data.
— The right to restriction of processing. If
you believe that we are processing the data incorrectly—for whatever reasons
processing or its scope, inform us.
— Right to notification of rectification, erasure
or restriction of processing. If you contact us with a request, we
inform you of the outcome, unless this is impossible (for example, the email address
which you wrote to us no longer works).
— Right to data portability. We can
your data that you provided to us in a structured, machine-readable format
format, provide it at your request to another controller.
— The right to object. If
we process your data based on legitimate interest (for example, sending a newsletter). It is linked
to prove our legitimate interest, if we agree with you,
we will stop this processing.
— Right to withdraw consent. If
if you have changed your mind, write to us. Processing related to marketing and
commercial purposes may be withdrawn at any time.
— Individual decision-making
automated, including profiling. You have the right not to be subject to any
decision based solely on automated processing, including
profiling that would have legal effects on you or similarly significantly affect you
affected. We respect your rights, so we do not create profiles.
6.Conclusion
read the
also see the Statement on the protection of personal data in the online store pelek.pt. In this document, you will find more information about
when the online store pelek.pt is the data controller and how to handle your data
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These policies
the processing of Personal Data may only be changed in writing. In case
any questions about our Personal Data Processing Policy at
contact us at the email address info@pelek.pt.
If you would like to
if dissatisfied, you can submit an initiative or complaint to the Office for Personal Data Protection at any time
personal data, based at Pplk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(more at https://www.uoou.cz).
These policies
The protection of personal data takes effect from 01.01.2024