Personal data processing principles

PELEK Distribution s.r.o.,

with its registered office at: Vlkova 532/8, 13000 Prague, Czech Republic,

ID: 26719941, email: info@pelek.pt, telephone: +420 705 724 353 (hereinafter referred to as the "Administrator")

for the sale of goods
through the online store operated by pelek.pt s
appointed PELEK Distribution s.r.o.

The protection of personal data is very important to us.
The purpose of this document will be to familiarize you with all information concerning
processing of your Personal Data if you use the Online Store within
online store pelek.pt;. We recommend that you read this processing policy
Personal data read. If you have any further questions about
processing of your Personal Data, please contact us by email info@pelek.pt.

Definition. For greater clarity and guidance, they are set out in these
principles for processing Personal Data, the terms used in these principles are provided
they usually repeat:

— Online store: online store
operated by an administrator called PELEK Distribution s.r.o. through the online store pelek.pt;

— GDPR: Regulation of the European Parliament a
Council (EU) 2016/679;

— Personal data: any
information about the user on the basis of which they can be identified directly or indirectly
identify;

— User: an individual, k
to whom the Personal Data relates, in most cases will be a  customer or potential
customer, also known as "you";

— Processor: performs
Personal data processing activities based on a contract or other mandate for
administrator;

1. Basic data

Your personal data is collected
through the online store pelek.pt; and/or directly by us. In both cases
we may be in the position of data controller. If your Personal Data is processed in
online store pelek.pt;, read its Personal Data Processing Policy.

We process the following Personal Data about you:

— first and last name, contact details (especially
email, telephone), address;

— billing and bank account details (data
necessary for accounting);

- the information you provide us
as part of our communication (in particular, your questions and answers to
your questions, communication with you).

We do not process special categories of personal data
data.

2.What is the purpose of processing personal data and what is the reason for processing

2.1 Performance of the contractual relationship and
related legal obligations. The reason for processing Personal Data
is the performance of the purchase agreement and related obligations (delivery of goods, management
accounting, resolution of complaints or if you exercise your right to
return of goods). We will process your first and last name, contact information
(residential address and delivery address, email and telephone), possibly other
billing data. Personal data is processed during the term of the contract
relationship and subsequently 4 years after your
final (here we are interested in retaining certain Personal Data related to a
purchase agreement in order to protect our interests). We have a legal obligation
to archive accounting and tax documents. The retention period for this data may be up to 10
years from the end of the fiscal period in which the service took place. If
required for delivery and payment purposes, the Personal Data will be collected by us
transferred to an authorized transport company or an authorized credit institution.

2.2 Payment by card. If we
you enter your payment card details, we do not have access to the full details. We know
only that you pay by card and the card details are processed by the recipients of this data,
who will process the payment for us.

2.3 Performance
the order. To process your order, we also cooperate with
other service providers (carriers and others) that help us fulfill
contracts concluded. We transfer your data to these partners only for the purpose of fulfilling
obligations under the purchase contract.

2.4 Communication with customer support
to customer support, complaints, or other questions. If you contacted us, then your
We process personal data based on your consent for the purpose of handling the inquiry
or complaints. We may process the following Personal Data about you: first name, last name,
phone number, email, information about your order. Closed questions and complaints
customer support requests are regularly deleted, but no later than 4 years from
process an inquiry or complaint.

2.5 Reviews. Our customers' assessment
customers is important to us. We will publish comments if necessary
you give consent (you rate a specific product or service). We may process the following about you
process the following Personal Data: first name, nickname, email, order data. IF
if you expressly consent, we will also process photos and personal data
data that form part of the review text. The ratings are incorporated into the appeal
your consent, but for a maximum period of 5 years.

2.6 Customer Ratings. You can
share your shopping experience and rate individual products. For
evaluating your feedback on individually purchased products
we may use other processors.

2.7 Legal Obligations. Personnel
we may transfer the data to third parties other than the Processors listed below, if
required by law or in response to legal requirements from public authorities or for the
requesting court in legal proceedings.

2.8 Age Restrictions. In the case of
age-restricted products, we verify whether you have reached
of the minimum age required under applicable legal regulations. To this end
for this purpose, we use an identification service that allows us to verify your age.

2.9 Digital Products. If
it is necessary to update goods with digital elements or digital products,
we process the data you provided when placing the order.

3. Communications

3.1 Emails that we may
send. As part of selling our products or services, we may send customers
emails related to:

3.1.1
delivery notifications, delivery date updates

3.1.2
tax documents, invoices

3.1.3
providing a return label.

4. Processors

Your
Personal data may be transferred to our business partners (Processors) or
to other third parties if required by law.

We use
only verified Processors with whom we have a written contract, a
that give us at least the same guarantees as we give you. It is only about
Processors that are from the European Union or from countries that have been
declared and recognized as secure, or from countries with which we have closed standards
contractual clauses in accordance with Article 46 of the GDPR and which provide your Personal Data
a comparable level of protection as in the case of using the GDPR and Czech laws
regulations. All our Processors are subject to confidentiality obligations and
may not use the Personal Data provided for any purpose other than that for which
we make them available in accordance with this policy.

— Carriers (see Article 2.1 Fulfillment
contractual relationship and related legal obligations):

Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS  

— Processing
orders (see Article 2.1 Fulfillment of the contractual relationship and legal obligations with
related to it): Pelek.pt, BaseLinker

— Accounting (see Article 2.1 Fulfillment
contractual relationship and related legal obligations):

A BRA

5. What are your rights?

Where can you contact us? Send us an email at info@pelek.pt or
to the address of our registered office.

When will we finish this? We will respond to you within one month at the latest. If
providing information would endanger other people's privacy, or providing it would be
disproportionate to the risks or costs of providing them, it may be that we cannot
be able to comply. In the event of a repeated request, the controller will be entitled to a copy
Personal data is subject to a reasonable fee.

— Right of access. Confirmation,
whether we process your Personal Data. Information about processing purposes, categories
Personal Data, recipients to whom they are made available, time of processing, the
existence

the right to require
of the controller to exercise one of the rights listed below. The assumption is that they will not
the rights and freedoms of other people are negatively affected.

— Right to rectification. Request a correction
Inaccurate Personal Data.

— Right to erasure. If
there is no other reason to process these data beyond what you requested
we delete or completely anonymize the data.

— Right to restriction of processing. If
you believe that we are processing the data incorrectly - whatever the reasons
processing or its scope, inform us.

— Right to notification of rectification, erasure
or restriction of processing. If you contact us with a request, we
inform you of the outcome, unless this is impossible (for example, email address,
from which you wrote to us no longer works).

— Right to data portability. We can
your data that you have provided to us in a structured, machine-readable format
format, provide it at your request to another controller.

— Right to object. If
we process your data based on legitimate interest (for example, sending a newsletter). It is linked
to prove our legitimate interest, if we agree with you,
we will stop this processing.

— Right to withdraw consent. If
if you have changed your mind, write to us. Processing related to marketing and
commercial purposes may be withdrawn at any time.

— Individual decision-making
automated, including profiling. You have the right not to be subject to any
decision based exclusively on automated processing, including
profiling that would have legal effects on you or similarly significantly affect you
affected. We respect your rights, so we do not carry out profiling.

6.Conclusion

read the
also refer to the Statement on the protection of personal data in the online store pelek.pt. In this document you will find more information about
when the online store pelek.pt is the controller of Personal Data and how to handle your data
loading

These policies
the processing of Personal Data may only be changed in writing. In case
any questions about our Personal Data Processing Policy at
contact us via the email address info@pelek.pt.

If you wish
dissatisfied, you may submit an initiative or complaint to the Office for Protection at any time
personal data, based on Pplk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(more at https://www.uoou.cz).

These policies
The protection of personal data enters into force from 01.01.2024