Complaints/Dispute Resolution

Czech Trade Inspection Authority, headquartered at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, headquartered at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is the contact point according to the regulation of the European Parliament and

Council (EU) No. 524/2013, of 21 May 2013, on online dispute resolution for consumer disputes and Regulation (EC) amending

No. 2006/2004 and Directive 2009/22/EC (regulation on online consumer dispute resolution).

In resolving disputes between the seller and the customer arising from the purchase contract, it is also possible to use the resolution platform

online disputes at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to direct you to our e-mail address shop@pelek.eu.

We always try to resolve any disagreements arising from our contract by mutual agreement.